FAQs
About The Legacy
Q: What products do you offer?
We specialize in custom-made clothing, tailored to match your style, measurements, and preferences.
Q: Where are you based?
We operate online through our Shopify store — The Legacy.
Ordering
Q: How do I place an order?
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Choose your product
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Select fabric / design (if applicable)
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Provide your measurements
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Place your order and make payment
Our team will confirm your order details before production starts.
Q: Can I request custom designs?
Yes! You can send us your desired design or photos. We’ll create it for you.
Measurements
Q: How do I provide my measurements?
You can submit your measurements during checkout or send them via email/WhatsApp after ordering.
Q: What if my measurements are incorrect?
We follow your provided measurements. If incorrect measurements lead to fitting issues, alterations may be charged.
Production & Processing
Q: How long does it take to make my order?
Production time depends on the design — typically 7–21 business days.
Q: Do you offer urgent/express orders?
Yes, depending on availability. Extra charges may apply.
Shipping & Delivery
Q: Do you offer international shipping?
Yes! We ship worldwide 🌍 (shipping fee varies by location).
Q: How long does shipping take?
Q: How can I track my order?
You will receive a tracking number once your order is shipped.
Payments
Q: What payment methods do you accept?
We accept:
✅ Credit/Debit Cards
✅ Shopify Secure Checkout
✅ Bank transfers (optional if you use it)
Returns & Refunds
Q: Do you accept returns or exchanges?
Since all items are custom-made, we do not accept returns or exchanges unless there is a manufacturing defect on our end.
Q: What if my order arrives damaged or incorrect?
Contact us within 48 hours with pictures and details. We’ll fix or remake it.
Care Instructions
Q: How do I care for my custom outfit?
Support
Q: How can I contact you?
You can contact us via:
📧 Email: [thelagacy390@gmail.com]
📱 WhatsApp : (+92307-9382002)
