Thank you for shopping with The Legacy. Each piece we create is carefully crafted and customized to your preferences. Because of the personalized nature of our products, we’ve outlined our refund and return policy below.
1. Customized Orders
All of our clothing items are made to order and customized specifically for you. For this reason, we do not accept returns, exchanges, or refunds for customized products unless there is a defect or error on our part (e.g., wrong size, design, or color different from what was ordered).
2. Defective or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery at [thelegacy390@gmail.com] with the following details:
Your order number
A description of the issue
Clear photos of the defect or incorrect product
Once we review your request and confirm the issue, we will gladly:
Replace the item at no additional cost, or
Issue a full refund to your original payment method.
3. Cancellation Policy
Because production begins soon after you place your order, cancellations are only accepted within 24 hours of purchase. After this period, we cannot cancel or refund custom orders.
4. Non-Returnable Items
The following items cannot be returned or refunded:
Customized or personalized clothing
Sale or clearance items
Gift cards
5. Refund Processing
Approved refunds will be processed within 5–10 business days, and you’ll be notified once your refund has been issued. Please note that your bank or credit card provider may take additional time to post the refund.
6. Questions
If you have any questions about our refund policy, feel free to reach out to us at [thelegacy390@gmail.com] — our support team is always here to help.
